7. In Christmas 1995, I was writing my masters dissertation, when my niece was born extremely premature. It activates the need to intervene and the certainty of being able to contribute to make that experience less painful as possible. As personal and emotional guide along this path I always had the wish to promote the development of tenderness between parents and child, staff and children, staff and parents, and between me and each of these people. Moreover, I also wanted to act and establish an empathic relationship of effective help and deep respect for the other.